Introduction
FastKnowledge Inc. (“FastKnowledge”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal data of our users, customers, and website visitors.
This Privacy Policy (“Policy”) explains how we collect, use, disclose, transfer, and safeguard your personal data when you visit our website at https://fastknowledge.online (the “Site”), register for an account, or use our cloud-based knowledge base software-as-a-service platform (collectively, the “Service”).
This Policy applies to FastKnowledge in its capacity as a Data Controller for personal data collected through our Site, account registration, billing, and customer support channels. For personal data contained within content, articles, and databases uploaded to the Service by our institutional customers (“Customer Data”), FastKnowledge acts as a Data Processor (or “Service Provider”) operating under our Terms of Use.
Please read this Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
Information We Collect
We collect several categories of information from and about users of our Service:
1.1. Personal Data You Provide Directly to Us
- Account & Registration Data: When you create an account, request a demo, or subscribe to FastKnowledge, we collect your name, business email address, job title, company or institution name, phone number, and account password hash.
- Billing & Transaction Information: If you purchase a paid plan, our third-party payment processors collect payment information, such as credit card details, billing address, and tax identification numbers. FastKnowledge stores only tokenized payment identifiers, transaction records, and invoice details.
- Customer Support & Communications: Information you provide when contacting customer support, submitting feedback, reporting bugs, or participating in surveys.
1.2. Information Collected Automatically
When you navigate through or interact with our Site and Service, we automatically collect technical and usage data via log files, cookies, and similar tracking technologies:
- Device & Browser Data: IP address, operating system, browser type, language preferences, device model, and unique device identifiers.
- Usage Data: Pages viewed, features accessed, search queries executed within the platform, referring/exit URLs, clickstream data, time spent on pages, and performance logs.
- Location Data: Coarse geographic location derived from your IP address.
1.3. Information from Third Parties
- Single Sign-On (SSO): If you register or log in using third-party identity providers (e.g., Google Workspace, Microsoft Entra ID, GitHub), we receive your name, profile picture, and verified email address as permitted by your provider settings.
- Integrations: If you connect third-party applications to FastKnowledge, we collect authentication tokens and configuration data necessary to enable the integration.
How We Use Your Information & Legal Bases (GDPR / US Privacy Laws)
Under the European Union General Data Protection Regulation (EU GDPR) and UK GDPR, we must have a valid legal basis to process your personal data. Below are the purposes for which we process your data and our corresponding legal bases:
| Purpose / Processing Activity | Categories of Personal Data | Legal Basis (EU/UK GDPR) |
|---|---|---|
| Providing and Operating the Service (Account setup, authentication, knowledge base hosting, customer support) |
Account Data, Technical Data, Transaction Data | Performance of a Contract (Art. 6(1)(b)) |
| Billing & Order Processing (Invoice generation, payment verification) |
Billing Data, Transaction Data, Account Data | Performance of a Contract (Art. 6(1)(b)) & Legal Obligation (Art. 6(1)(c)) |
| Platform Security & Fraud Prevention (Monitoring for malicious activity, unauthorized access, DDoS protection) |
Technical Data, Usage Data, Account Data | Legitimate Interests (Art. 6(1)(f)) |
| Service Improvement & Analytics (Analyzing usage trends, optimizing search algorithms, bug fixing) |
Usage Data (aggregated/de-identified), Technical Data | Legitimate Interests (Art. 6(1)(f)) |
| Marketing & Product Updates (Sending promotional materials, newsletters, product announcements) |
Contact Data, Account Data | Consent (Art. 6(1)(a)) or Legitimate Interests (Art. 6(1)(f)) for existing customers |
| Legal & Regulatory Compliance (Responding to lawful requests, tax reporting, audit requirements) |
All categories as required | Legal Obligation (Art. 6(1)(c)) |
How We Share and Disclose Your Information
We do not sell, rent, or trade your personal data to third parties. We share your information only under the following limited circumstances:
3.1. Sub-processors and Service Providers
We engage trusted third-party companies and service providers to perform functions on our behalf. These service providers have access to personal data only as necessary to perform their services and are contractually bound to maintain confidentiality and data protection standards equivalent to those set forth in this Policy.
- Cloud Infrastructure & Hosting: AWS / Google Cloud Platform (data hosting and storage).
- Payment Gateways: Stripe / PayPal (secure payment processing).
- Customer Support & Communications: Zendesk / Intercom / SendGrid (helpdesk tickets and transactional email delivery).
- Analytics Providers: Google Analytics / Plausible (web traffic analytics with IP anonymization).
3.2. Business Transfers
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of FastKnowledge assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your personal data.
3.3. Legal Requirements & Protection of Rights
We may disclose personal data if required to do so by law, subpoena, court order, or governmental demand, or if we believe in good faith that such disclosure is reasonably necessary to:
- Comply with a legal obligation;
- Enforce our Terms of Use or protect against potential violations;
- Detect, prevent, or address fraud, security breaches, or technical issues;
- Protect the rights, property, or safety of FastKnowledge, our users, or the public.
International Data Transfers
FastKnowledge is headquartered in the United States and operates cloud server infrastructure in both the United States and the European Union.
If you access our Service from the European Economic Area (EEA), United Kingdom, or Switzerland, your personal data may be transferred to, stored, and processed in the United States or other countries outside your home jurisdiction.
To safeguard cross-border transfers of personal data originating from the EEA, UK, or Switzerland, FastKnowledge relies on appropriate transfer mechanisms approved under European data protection laws:
- Standard Contractual Clauses (SCCs): We execute the European Commission’s Standard Contractual Clauses (Module 1 Controller-to-Controller and Module 2 Controller-to-Processor) and the UK International Data Transfer Addendum.
- EU-U.S. Data Privacy Framework (DPF): Where applicable, transfers are conducted in accordance with certified Data Privacy Framework principles.
For a copy of our standard SCCs or DPA, please contact: contact@fastknowledge.io.
Data Retention & Technical Security
5.1. Technical & Organizational Security Measures
FastKnowledge implements industry-standard administrative, physical, and technical safeguards designed to protect personal data against unauthorized access, destruction, loss, alteration, or disclosure:
- Encryption: End-to-end data encryption in transit using TLS 1.2/1.3 and at rest using AES-256 encryption.
- Access Control: Role-based access controls (RBAC), multi-factor authentication (MFA), and strict principle of least privilege for FastKnowledge personnel.
- Monitoring & Backups: Continuous vulnerability scanning, automated daily encrypted backups, and annual third-party security audits.
5.2. Data Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law:
- Active Account Data: Retained for the duration of your active subscription.
- Post-Termination Grace Period: Upon account termination, account data and customer content are retained for 30 calendar days to allow data export, after which they are permanently deleted or anonymized.
- Financial & Legal Records: Transaction history, tax invoices, and legal records are retained for up to 7 years to comply with statutory accounting and tax regulations.
Your Rights & Choices (EU GDPR & US State Privacy Laws)
Depending on your place of residence, you have specific legal rights regarding your personal data:
6.1. Rights for Residents of the EEA, UK & Switzerland (GDPR)
If you reside in the EEA or UK, you have the following rights under GDPR:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data when it is no longer necessary for processing purposes.
- Right to Restrict Processing: Request restriction of processing under certain legal conditions.
- Right to Data Portability: Receive your personal data in a structured, commonly used, machine-readable format.
- Right to Object: Object to data processing based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
- Right to Lodge a Complaint: Lodge a complaint with a Data Protection Authority in your EU Member State or the UK Information Commissioner’s Office (ICO).
6.2. Rights for United States Residents (CCPA/CPRA & State Laws)
If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or other US states with consumer privacy statutes:
- Right to Know / Access: Request disclosure of categories and specific pieces of personal information collected about you.
- Right to Delete: Request deletion of personal information collected from you.
- Right to Correct: Request correction of inaccurate personal information.
- No Sale or Sharing of Personal Data: FastKnowledge does not sell your personal information and does not share your personal information for cross-context behavioral advertising.
- Non-Discrimination: We will not discriminate against you (e.g., deny service or charge different prices) for exercising your privacy rights.
6.3. How to Exercise Your Rights
To exercise any of your privacy rights, please submit a verifiable request to:
Email: contact@fastknowledge.io
Subject Line: Privacy Rights Request
We will respond to verifiable requests within thirty (30) days for GDPR requests, and within forty-five (45) days for US State requests.
Cookies and Tracking Technologies
We use cookies, web beacons, and local storage objects to operate our Site and enhance user experience.
7.1. Categories of Cookies Used
- Strictly Necessary Cookies: Essential for website navigation, user login, and session security. (Cannot be disabled).
- Functional Cookies: Remember your preferences, language settings, and interface customizations.
- Analytics Cookies: Help us understand site traffic, popular features, and user interaction patterns in anonymized form.
7.2. Cookie Preference Management
You can control or disable non-essential cookies at any time by accessing our Cookie Preferences Center on our website or adjusting your browser settings.
Children’s Privacy
FastKnowledge is a business-to-business (B2B) SaaS platform intended for professional and institutional use. Our Service is not directed to children under sixteen (16) years of age (or under 13 in the United States). We do not knowingly collect personal data from children. If we discover that a child under 16 has provided us with personal data without parental consent, we will promptly delete such information.
Third-Party Links
Our Site and customer knowledge bases may contain links to external third-party websites or services. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of any third-party website you visit.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our legal obligations, technology, or business operations. When updates are made, we will revise the “Last Updated” date at the top of this page.
If we make material changes to how we collect or process personal data, we will notify you by sending an email to the address associated with your account or by placing a prominent banner notice on the FastKnowledge application dashboard at least thirty (30) days prior to the effective date of the changes.
Contact Us & Data Protection Officer
If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, please contact our Privacy Officer: